Have you ever noticed that your mail is delivered on time and packages are intact if you thank your postal worker from time to time? Do you notice that you get refills faster by being kind and saying, “Thank you,” to your waitstaff while dining out?

As an entrepreneur, that same power of gratitude can also be a great way to increase your customer base and build your brand. Customer appreciation can take many forms, such as customer rewards, loyalty discounts, customer appreciation day and even a seasonal, “Thank You,” video.

Whatever method you use, the goal is to express to your customers that you value them, and you hear them. Your efforts can often turn a sceptic into a brand ambassador. Ultimately, when someone is treated well, they usually share their experiences with friends and family and that means a potential bump in revenue.  Don’t forget, people are also ready to rate their positive experiences by posting a Google or Yelp review, which may be a game-changer for your business.

 At M.E.C.C.A. Marketing Group, we help our client’s tap into the power of gratitude by developing digital marketing plans that include website and technology that help convert prospects into loyal customers. For example, by implementing a customizable app, we have helped our clients tailor messages to celebrate their customers’ anniversaries and even create targeted loyalty incentives as a way of saying, “Thanks for your business.”

If you’re exploring new ways to enhance your customer experience, feel free to visit our website and let us know how we can help.

And, while I’m on the topic of thankfulness, this is a great opportunity for me to thank all my family, friends, clients, Wine Down Wednesday attendees, employees and even my vendors for your support in making MMG what is today.

Remember, there’s no time like the present to show gratitude!

Be well,

Lenora

Wine Down: Voice, Story & Brand

Website Spotlight

For November, we are featuring our latest client, Tipsy Threads, in this month’s business Website Spotlight.  If you need an excuse to have a fun time while unleashing your creative energy, a Tipsy Threads event is the answer. Each event allows guests to create their very own apparel keepsakes, enjoy food and drinks – all in one night! Check out their website at www.tipsythread.com to learn more!

Small Business Saturday

Saturday, November 30, 2024 is Small Business Saturday, which is a day to celebrate small businesses, particularly in your community. As a woman-and minority-owned business owner, I thought it was important to highlight this day because I believe in the impact of small businesses. Whether it’s for a product or service, you may be surprised when you seek to buy beyond the big box stores and even major retailers. In fact, you may find exactly what you need without the long wait, a unique gift for a loved one or even a solution to your problem at a comparable price. So, let’s work together and keep our local economy thriving and shop locally. Click here to learn more about where you can “shop small” in your area.